Refund Policy
The Refund Policy of kyliecosmeticshub.it.com is formulated to fully protect the legitimate shopping rights and interests of global customers, covering all order refund scenarios such as return refunds, order cancellation refunds, and defective product refunds. All refund processes are standardized, transparent and efficient.
Free Return & Refund Eligibility
We provide a 60-day global free return service for all products purchased on kyliecosmeticshub.it.com. Within 60 days from the date you receive the package, if you are not satisfied with the product, or the product has quality problems, transportation damage, incorrect delivery and other abnormal situations, you can apply for a free return and refund service. We bear the return shipping costs for all eligible return orders, and customers do not need to bear any additional fees.
Standard Refund Processing Cycle
After we receive and complete the inspection of your returned goods and confirm that the returned products meet the return specifications (unopened, unused, complete packaging, intact product appearance), we will initiate the official refund procedure within the working day. The entire refund arrival cycle is 5 to 10 business days. The specific arrival time is subject to the processing cycle of your payment institution and bank channel.
Refund Application Process
Customers who need to apply for a refund can submit a return and refund application through the background order page of kyliecosmeticshub.it.com, or send an application email with order number, product information and problem description to support@kyliecosmeticshub.it.com. Our after-sales team will review your application within 1-2 working days and inform you of the subsequent return operation guidelines.
Order Cancellation Refund Rules
For unshipped orders, customers can apply for free order cancellation and full refund at any time. We will complete the refund processing within 5-10 working days after confirming the cancellation application. For orders that have been shipped, please apply for return and refund according to the 60-day free return policy after receiving the package.
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