Customer Service Policy
The Customer Service Policy of kyliecosmeticshub.it.com standardizes all customer service behaviors and service standards of the platform, aiming to provide global users with professional, efficient, standardized and humanized one-stop shopping service experience, covering pre-sales consultation, in-sales service and after-sales guarantee links.
Pre-Sales Consultation Service
We provide comprehensive pre-sales consultation services for all users of kyliecosmeticshub.it.com, including product ingredient introduction, skin adaptation crowd, product usage method, preferential activity rules, order placement guidelines, global shipping rules and other consultation contents. Users can send consultation emails through support@kyliecosmeticshub.it.com, and our professional customer service team will provide accurate and detailed reply guidance.
In-Sales Order Service
During the order placement and payment process, we provide users with order information modification, address adjustment, payment problem solving, order status query and other services. For orders successfully placed on the platform, we will strictly follow the 1-3 working days shipment rule to ensure timely delivery of goods. The unified USD settlement standard is adopted for all orders to ensure transparent and consistent pricing for global users.
After-Sales Guarantee Service
We provide perfect after-sales service protection for all orders on kyliecosmeticshub.it.com. Relying on the 60-day free return policy and 5-10 working days fast refund mechanism, we solve all after-sales problems such as product dissatisfaction, quality problems, logistics damage for users. All after-sales applications will be reviewed and processed by a special person to ensure fair and reasonable results.
Service Tenet & Complaint Handling
We always adhere to the user-first service tenet, standardize service words and operation processes, and avoid perfunctory and delayed service. If you have dissatisfaction or complaints about our service, you can feedback through the official support email. We will complete the investigation and processing of user feedback problems in the shortest time, and continuously optimize the service system and improve user shopping experience.
Â
Best Sellers
- Choosing a selection results in a full page refresh.